Billing & plans
Understand what's included in each plan, how to upgrade, and how to manage your subscription.
Plans at a glance
| Feature | Free | Starter — $15/user/mo | Pro — $49/user/mo | Enterprise |
|---|---|---|---|---|
| Target user | Solo / trial | Small business | Growing teams | Staffing agencies |
| Active jobs | 1 | 5 | Unlimited | Unlimited |
| Interview rounds | 1 | 3 | Unlimited | Unlimited |
| Team members | — | ✓ | ✓ | ✓ |
| AI transcription | — | ✓ | ✓ | ✓ |
| AI scoring & summaries | — | — | ✓ | ✓ |
| Analytics dashboard | — | — | ✓ | ✓ |
| Live video interviews | ✓ | ✓ | ✓ | ✓ |
| Slack / Zapier webhooks | ✓ | ✓ | ✓ | ✓ |
| BambooHR integration | — | — | ✓ | ✓ |
| EEO / diversity reports | — | ✓ | ✓ | ✓ |
| Career page | ✓ | ✓ | ✓ | ✓ |
| White-label branding | — | — | — | ✓ |
| SSO / SAML | — | — | — | ✓ |
| API access | — | — | — | ✓ |
| Support | Community | Priority | Dedicated |
Per-user billing
Starter and Pro are billed per user, not a flat monthly fee. Your account owner always counts as one user. Every teammate you invite through Team Collaboration adds one more — inviting a second person on Starter moves your monthly total from $15 to $30, a third moves it to $45, and so on. Adding or removing a teammate updates your Stripe subscription immediately, with a prorated charge or credit for the rest of your current billing cycle. The Free plan is capped at 1 user and can't invite a team.
Upgrading your plan
- Go to Settings in the top navigation.
- Under Upgrade your plan, click the plan you want.
- You'll be redirected to a secure Stripe checkout page.
- Enter your card details and confirm.
- You're redirected back to FocalVAHire — your new plan is active immediately.
Payment is handled entirely by Stripe — FocalVAHire never stores your card details.
Managing your subscription
If you're on Starter or Pro, go to Settings → Manage billing. This opens the Stripe billing portal where you can:
- Update your payment method
- View and download past invoices
- Switch between Starter and Pro
- Cancel your subscription
If you cancel, your account stays on your current plan until the end of the billing period. After that it downgrades to Free automatically.
What happens when you downgrade
When your account moves to a lower plan:
- Jobs over your new plan's limit are paused (not deleted).
- Candidate data and videos are kept, but features above your plan are no longer accessible.
- Team members lose job access if your plan no longer includes team features.
- You can upgrade again at any time to restore access.
Enterprise plan
Enterprise includes white-label branding, SSO/SAML, API access, dedicated support, and custom pricing for high-volume hiring. To get a quote, contact us via the Contact page.
Receipts and invoices
Stripe sends a receipt to your billing email after each charge. You can also download PDF invoices from the Stripe billing portal (Settings → Manage billing).